Gazz-Matic International Ltd, Rayridge House, Swinborne Road, Basildon, Essex, SS13 1EH

Privacy Policy

Last updated: August 2026

Gazz-Matic International Limited (“GAZ”, “GAZ Shocks”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your information.

1. Who We Are

The data controller responsible for your personal information is:

Gazz-Matic International Limited
Company Number: 04071528
Registered in England and Wales
Rayridge House
Swinborne Road
Basildon
Essex
SS13 1EH
United Kingdom

Telephone: 01268 724585
Email: enquiries@gazshocks.com

2. Information We May Collect

Depending on how you use our website or contact us, we may collect information including:

  • your name;
  • billing and delivery addresses;
  • email address;
  • telephone number;
  • company or business details where applicable;
  • details of products ordered or enquiries made;
  • vehicle information and fitment information you provide to us;
  • order numbers and transaction information;
  • delivery and tracking information;
  • communications between you and GAZ;
  • information supplied through our contact, service or fitment enquiry forms;
  • technical information relating to your use of our website, such as IP address, browser type and device information; and
  • cookie and website usage information where applicable.

We only collect personal information that is reasonably necessary for the relevant purpose.

3. Orders and WooCommerce

When you place an order through our website, we collect information required to process and fulfil that order.

This may include your name, contact details, billing address, delivery address, products ordered, selected product configurations, order value, delivery method and information relating to the payment method used.

We use this information to:

  • process and manufacture your order;
  • confirm vehicle or product specifications where necessary;
  • take or confirm payment;
  • arrange delivery;
  • provide order updates;
  • provide after-sales support;
  • manage returns, warranty enquiries or refunds; and
  • maintain appropriate financial and business records.

4. Payments

Online payments may be processed on our behalf by an authorised third-party payment service provider.

Where card details are entered into a secure payment service provided by our payment provider, GAZ does not receive or store your complete payment-card number or card security code.

We may receive and retain information necessary to identify and administer the transaction, such as payment status, transaction references, payment method information and information required for refunds or payment enquiries.

Payment providers process information in accordance with their own legal and regulatory obligations and privacy terms.

5. Enquiries and Contact Forms

If you contact us by telephone, email, through our website or using one of our enquiry or service forms, we may retain the information you provide and our correspondence with you.

This may include your contact details, vehicle information, product details, photographs, technical information and details of the enquiry.

We use this information to respond to your enquiry, provide technical or fitment assistance, prepare quotations and provide customer service.

6. Vehicle and Fitment Information

Because GAZ manufactures specialist suspension products, we may ask for information about your vehicle or intended application.

This may include vehicle make, model, year, variant, suspension configuration, measurements or other technical information.

Where this information can be linked to you or your order, we treat it as part of your customer or order record.

7. Why We Use Your Information and Our Lawful Bases

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

  • it is necessary to perform a contract with you or to take steps at your request before entering into a contract, for example processing an order or preparing a quotation;
  • we have a legal obligation, for example maintaining appropriate accounting, tax and transaction records;
  • we have a legitimate interest in operating and improving our business, preventing fraud, maintaining website security, responding to enquiries and providing appropriate customer service, where those interests do not override your rights; or
  • you have given consent where consent is required for a particular activity.

8. Who We May Share Information With

We do not sell your personal information.

We may share relevant information with trusted organisations where necessary to operate our business or fulfil your order, including:

  • payment processing providers;
  • banks and financial service providers;
  • couriers, postal operators and delivery companies;
  • website hosting and IT service providers;
  • website, ecommerce and security service providers;
  • professional advisers such as accountants or legal advisers where necessary; and
  • government bodies, regulators, law enforcement or other authorities where we are legally required to do so.

We only provide third parties with information that is reasonably necessary for the relevant purpose.

9. International Deliveries and Transfers

If you order goods for delivery outside the United Kingdom, it may be necessary to provide relevant delivery and contact information to couriers, customs authorities, delivery partners or other organisations located outside the UK.

Some of the service providers used to operate our website or business may also process information outside the UK.

Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable data protection law.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, tax, warranty and business obligations.

Order and transaction records may be retained for a number of years after completion of an order where this is necessary for accounting, taxation, warranty, legal or record-keeping purposes.

Enquiry information that does not result in an order may be retained for a reasonable period where it may be relevant to future correspondence, quotations or technical support.

When information is no longer reasonably required, it will be deleted, anonymised or securely disposed of where appropriate.

11. Cookies and Website Information

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, operate our online store, improve security and understand how the website is used.

Some cookies are necessary for the website and online store to function. Other cookies may require your consent before they are used.

Further information is available in our Cookie Policy.

12. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer and order information is limited to people and service providers who require it for legitimate business purposes.

No internet-based system can be guaranteed to be completely secure, but we take appropriate steps to protect the information under our control.

13. Marketing

Where we send electronic direct marketing that requires your consent, we will only do so where the necessary consent has been obtained.

You can withdraw consent to marketing communications at any time using any unsubscribe method provided or by contacting us.

We may still contact you about an existing order, enquiry, warranty matter or other service-related issue even if you have opted out of marketing communications.

14. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we process your information, you may have rights including:

  • the right to request access to personal information we hold about you;
  • the right to ask us to correct inaccurate or incomplete information;
  • the right to request deletion of your information in certain circumstances;
  • the right to request restriction of processing in certain circumstances;
  • the right to object to certain processing;
  • the right to data portability where applicable; and
  • the right to withdraw consent where we rely on consent.

These rights are subject to conditions and exemptions under applicable data protection law.

To exercise a data protection right, please contact us using the details at the bottom of this policy.

15. Your Right to Object

You have the right to object to processing of your personal information in certain circumstances, including certain processing based on our legitimate interests.

You also have the right to object at any time to the use of your personal information for direct marketing.

Please contact us if you wish to exercise this right.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to make a complaint to the UK supervisory authority for data protection, the Information Commissioner’s Office (ICO).

Information about making a complaint and current ICO contact details are available from the Information Commissioner’s Office website.

17. Information You Must Provide

Certain information is required for us to enter into or fulfil a contract with you.

For example, we require sufficient contact, billing, delivery and product information to process an online order. If you do not provide the required information, we may be unable to accept or fulfil the order.

18. Automated Decision-Making

GAZ does not currently use customer personal information to make solely automated decisions that produce legal or similarly significant effects on customers.

Our website may use automated processes for ordinary ecommerce functions such as calculating prices, taxes, delivery options, product compatibility or payment checks, but these do not replace our ability to review an order where necessary.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, ecommerce services, payment arrangements, business practices or legal obligations.

The latest version will be published on this page together with the date it was last updated.

20. Contact Us About Your Information

If you have a question about this Privacy Policy, wish to exercise a data protection right or have concerns about how your information is being used, please contact:

Gazz-Matic International Limited
Rayridge House
Swinborne Road
Basildon
Essex
SS13 1EH
United Kingdom

Telephone: 01268 724585
Email: enquiries@gazshocks.com